What about bargain internet instruments?

One of the most oft-asked questions I have to answer these days is concerning low-cost instruments that are available on-line, or in the Big-Box stores.
Are these instruments of quality? How can I tell? Why would I want to buy from a high-priced local store when I can save so much money? Hopefully, I can answer some of these concerns here.
If you are a parent of a band or orchestra student trying to save money on a good instrument for your child, you may want to search on-line. But be careful. Price is usually a good indication of the quality of instrument you will get. In other words, you get what you pay for. I have seen many ads for instruments at ridiculously low prices, and I have had many of these instruments show up in my musical groups. The best of them play ok, but don't play ok for very long. The worst of these instruments don't play as soon as you get them. Sure does make it hard for your child to be successful!
There are a few brands that I have seen being imported from overseas that look at first glance like quality instruments. One of my students had an inexpensive import saxophone, and for the first few weeks, I was very impressed as she was able to play as well as the other students in my group.
After a short time, however, the instrument became out of adjustment, and wouldn't play the low notes as well as the others. When the Mom took it to the repair shop, the repairman said that he couldn't work on it, as the keys would break and he couldn't get parts to replace them. When I called him to inquire further, he told me that the keys on this instrument were not brass or nickel silver, but merely a form of pewter, and while they looked good, when you tried to bend them back into adjustment they would break very easily. He also said that his shop had no luck with trying to re-solder them. He added that since replacement parts were impossible to get, he couldn't guarantee the repairs, and would therefore not do them in the first place.
So, rather than saving money, this family ended up having to buy another saxophone, and had a beautiful saxophone-shaped wall hanging.
The instruments made in India/Pakistan/Brazil are just awful. They don't even LOOK like decent instruments. DO NOT BUY ONE OF THESE!!
As for strings, you WILL get what you pay for. The cheaper the ingredients, the worse the violin. Stained fingerboards instead of ebony, or really cheap ebony, bows that aren't straight from the beginning, frogs that can't possibly be rehaired, and strings that sound like rubber bands are just a few of the problems you get with cheap stringed instruments. Chances are, you can't go wrong with the store your director guides you to.
I have found that most stores have had to work hard to gain the trust of directors, and they are not going to ruin that trust by selling you a crummy instrument. Remember, the better directors will insist on your child having a decent instrument in order for both student and director to enjoy a successful program.
There are some Taiwan made instruments that are being imported now that are extremely quality, as in the Jupiter brands we carry. BUT these are being sold through major music stores (like us) that will back up your purchase with their own warranty. And, when you stick to a major brand, parts will always be readily available.
When you get right down to it, the major stores really do give you a service for the extra money you spend. Just what is it you are paying for?
Usually a representative of the store makes a call to your school every week. If your child has a problem with the instrument (remember, these are children, rough and tumble), the store rep picks it up, takes it to the shop, brings it back, and bills you later, at no extra cost. They usually offer some kind of maintenance service, that covers most damage. If you get it back, and it still doesn't work, you know who to call, and don't have to re-ship it. This can be extremely important when you have both parents working and everyone is busy!
The big music stores in your area probably have gotten a bad reputation for being expensive. If you decide to rent or rent-to-own your instrument, you are going to pay a premium for the luxury of being able to take it back, plunk it on the counter and say "I don't want it anymore. My child wants to quit music." However, if you will take a chance, insist that your child make a commitment and stay in band for at least one year, and pay cash for an instrument, most of the big stores will give you a discount of up to 20 to 25 percent off of the list price.
Many times, when you get ready to trade up to a better instrument, the store will give a discount to previous customers. If the sales person you are dealing with doesn't want to discount the price, ask to see the manager. Or take your business to another store. When given a reasonable choice, I would always rather keep my money local.
And please make sure you are getting a RENTAL-PURCHASE, and that you are not going to end up paying just straight rent. The better stores will have this arrangement, anyway.
Remember, no matter how much money you save, you don't want to put your child in a position where they cannot succeed, no matter how hard they try. Don't stack the cards against them before they start.
ADDED AFTER SUMMER 2003:
We have had many band directors and customers ask us if we have seen the cheap band instruments at the Big Box Stores, and the answer is yes, we have.
The policy at our shop is that we just cannot work on them. Most of the time we can't get parts, and we can't make them play, so we can't stand behind our work. Most of the time, the keys on these inferior instruments are not even made of a metal we can solder. If we worked on these instruments, the customers would then be unhappy with our shop if we couldn't get them to work, or if they had to keep coming back to get them repaired. Then it would become our problem, and we are just not going to go there.
So, here is my advice. If you are a parent, and you have bought one of these thinking that your child is going to be able to play it in band, check with your band director. If he or she is not happy with it, TAKE IT BACK IMMEDIATELY AND GET A REFUND!!! If you are a band director, call the stores and educate them. Tell them how much this is going to hurt your parents and your band program. They are usually sensitive to community complaints of this order. I would recommend calling the local manager first.
Parents, let me tell you what is going to happen. I have been through this before with the cheap online instruments, both as a repair tech and as a band director.
Imagine you are a parent who doesn't know anything about band and your son wants to play the trumpet. You don't have much money, and you aren't sure that your son is serious about band. You see the instruments at a chain store, and you see it as a low-cost alternative to the rental program. You buy a trumpet.
Your son goes to school the next day. First the other kids tease him about his cheap trumpet. Then the band director goes ballistic and tells him that he will have to get another trumpet. By golly, you paid $_____.00 for this trumpet and you think it is good enough. It looks good! Surely it is good enough, your son is just a beginner! So, you get your back up and refuse to get another trumpet.
Three weeks go by, and you think you have gotten one over on that crazy band director. Then, your son sheepishly tells you that his valves on his trumpet won't move anymore. First, you ask him what he did to it. Then you think, oh well, we'll take it to the shop.
The repair tech tells you that the valves are no good, and he cannot work on it. You find another repair shop, and the repair tech looks like he MIGHT know what he is doing. He says he can fix it, and he keeps it for 4 weeks and laps the valves in. You go and pick it up, and he charges you $75.00 or more. Now, the horn sounds like it has a rag stuck in it, but the valves seem to work.
In the meantime, your son has been sitting at a table doing his homework during band class, because he doesn't have an instrument. When he gets it back, he is way behind, and the rest of the class is working on intonation. Your son doesn't understand why the band director keeps telling him he is not doing it right. That crazy band director wants that instrument to play perfectly in tune, and it won't. Not with the best player!
So, now you must hurry and get your son a better instrument before it is too late. He is already “last chair”, whatever that means, and he tells you he wants to quit band. You breathe a sigh of relief, since now you don't have to get another trumpet. You trudge up to the school to OK his schedule change.
Your son is now one step closer to the rabble-rousers who have been shuffled into another fine arts class.
BUT, DON'T WORRY, THEY WILL MAKE HIM THINK IT IS COOL TO BE UNSUCCESSFUL.
What a sad scenario. All because some of the large chain stores decided to get into the musical instrument business. They are going to sell you a product that they can't repair, service, or educate you about. The good music stores and repair shops send a representative to your school every week to make sure your child has an instrument that will play, every day of rehearsal. Will the big chain stores do that for you? I doubt it, that's why Mars Music is now out of business!
IF YOU DO NOT BELIEVE WHAT I SAY, FIND A PROFESSIONAL AND ASK. CALL A COLLEGE OR UNIVERSITY MUSIC PROFESSOR, THEY WILL GIVE YOU AN UNBIASED OPINION.
And that, dear folks, is my opinion.
Thanks for reading,
Jeanan Paul